Public Reporting Pathway
Who May Use This Mechanism
Community members, beneficiaries, volunteers, donors, partners, staff and other stakeholders may submit concerns, feedback, complaints or safeguarding-related information.
What May Be Reported
- Service quality or access concerns.
- Safeguarding or protection concerns.
- Discrimination, harassment or inappropriate conduct.
- Suspected fraud, bribery, conflicts of interest or misuse of resources.
- Privacy or confidentiality concerns.
- Feedback on ACSIS programs, communications or partnerships.
How to Report
Email info@acsiscorp.org with the subject “Confidential Complaint or Feedback.” Include enough information for ACSIS to understand and review the concern. Do not send sensitive documents unless necessary.
For emergencies or immediate danger, use the appropriate local emergency service rather than this website reporting pathway.
Handling Principles
- Respect, confidentiality and need-to-know handling.
- Good-faith reporting without retaliation.
- Documented review and appropriate escalation.
- Safeguarding-centered handling when children or vulnerable people may be affected.
- Referral to appropriate authorities or services when required by law or immediate safety needs.